As described in VRC.Content.3, all apps with user-generated content (including synchronous or asynchronous multiplayer environments) must have a form for users to notify you about user conduct and user generated content in the application that does not adhere to Meta’s Code of Conduct for Virtual Experiences. Examples of asynchronous multi-user environments include:
Apps which display usernames on leaderboards
Apps that allow users to upload their own in-app creations for other users to view
Apps that do not have any means of user interaction (such as single-player games or fitness apps without leaderboards) are not subject to this VRC.
Note:The reporting button is only available to users if your app has multiplayer or co-op game modes. You can see and update your game modes in the Developer Dashboard under App Submissions → App Metadata → Specs.
The user reporting service is a tool that creates a lightweight interface for collecting user reports within your app. You can use this tool if you don’t have your own in-app reporting UI.
With the user reporting service, a user will launch the report flow by pressing the button and clicking the Report Abuse button in the universal menu. When a user submits a report it will be emailed to you. Once you receive the report, consider sending the user a follow-up confirmation email to help you build trust.
Setting up roles and permissions
If you are an admin or have Manage App and Platform Services permissions, skip to the next section. Otherwise use the following steps to set up a user reporting role and give it the permissions you’ll need to use the user reporting service:
Click My Apps in the left-side navigation and choose the app that you want to use the user reporting service with.
Click Platform Services in the left-side navigation and click Add Service under User Reporting.
Click Get Started to begin customizing the user reporting service for this app.
Once you’ve finished your customizations, click Activate to enable the user reporting service.
Customizing a reporting flow
Once you have the necessary organization permissions, you can customize how you recieve and act on user reports in the following ways:
Select your primary reporting tool (either the user reporting service or the plugin)
Choose a delivery channel to receive your encrypted user reports (either email or the secure inbox in platform services)
Provide an email address to receive your encrypted user reports
Request a reporting user’s email adddress
Select report reasons
Add custom report reasons
Upload a brand asset to display in your user reporting experience
Generating a decryption key for encrypted user reports
Starting February 1, 2024, you’ll need to generate and use a decryption key to open the user reporting inbox on the Platform Services page of the Developer Dashboard.
It’s important to keep your key safe. Meta does not have a copy of your decryption key. We recommend that you do one or all of the following:
Write it down
Copy and paste the key into a password manager
Take a screenshot
If you do lose your key, you can generate a new one. However, user reports secured behind your previous key will be lost and you won’t be able to read them again.
Select the right report reasons
After enabling the user reporting service, it’s important that you select the right report reasons for your app. Selecting a focused list of report reasons ensures that you can monitor and take action on inappropriate behavior to adhere to the Code of Conduct for Virtual Experiences. You can also refer to the Code of Conduct to help you choose the right report reasons specific to your app environment.
The currently available report reasons are below. More information on these reasons can be found in the current Code of Conduct.
Bullying
Hateful behavior
Child exploitation and abuse
Child sexualization
Coordinating harm
Self harm
Underage person (under 13)
Excessive violence
Dangerous organizations
Human exploitation
Nudity/Pornography
Impersonation
Fake accounts
Doxing
Hacking
Regulated goods
IP infringement
Spam
Fraud/Scams
Something else
It is recommended that you select between 5 and 7 report reasons for your app to ensure users are able to make an accurate choice for the report they want to send.
Add a custom report reason and localization
You can also create a custom report reason by clicking on Add Custom Reason on the Customize User Reporting page. Your custom reason will then be added to the list of reasons users can select. Try to keep any custom reason to no more than 50 characters.
To translate a custom reason, select Manage Languages. After choosing a language, you can manually enter a translation.
Add custom branding
You can upload a branded asset that will display in the user reporting experience. Branding your user reports is optional, but can go a long way in building trust with your community and establishing your brand. For best results, upload a branded asset in the Branding section of the Customize User Reporting page that is 1440 x 2560 px (max size) (16:9).
Additional Information
For more information, see the following resources:
button and clicking the Report Abuse button in the universal menu. When a user submits a report it will be emailed to you. Once you receive the report, consider sending the user a follow-up confirmation email to help you build trust.
